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RESUME

Latest Work

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CONTACT

📞 +385-95-7100955

[email protected]

📍Zagreb, Croatia

Download my resume

Maja Horzic Resume.pdf

🔨 Skills

• Conceptual expansion
• CRM & ERP System implementation
• Process Optimizations
• Budget Management
• Supply Chain Management
• Vendor Management
• Data Analysis and Reporting
• Change Management
• Contract Negotiation and Management
• Inventory Management
• Customer Service Improvement
• Time Management
• Risk Management and Compliance
• Branding & Visual Identity
• Adobe Creative Suite
• Collaboration
• Leadership
• Transparency
• Project Management
• Strategy (Digital, Brand, Growth Strategy)

🎓 Education

Bachelor of Croatian language & literature, Phonetics University of Zagreb | 1999 - 2005

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StrengthsProfile-Maja-Horzic.pdf

With over 15 years of experience, I’ve built a career around creative problem-solving, continuous learning, and staying ahead of trends in business development. I love blending creativity with strategic thinking to deliver meaningful solutions. My passion for digitalization, automatization, Business and Project Operations has grown alongside a strong results-driven mindset, shaped by 10 years at Hewlett-Packard. During that time, I worked on implementing business tools, improving processes, ensuring data quality, and coordinating deals. I’m looking for a project or a role where I can take on more responsibility, make a bigger impact, and use my diverse skills to drive innovation and success.

💼 Experience

Freelance

2015 - Present

Providing services for a start-up companies as business analysis and digitalisation, implementation of tools and solutions, processes and automatization, sales strategy and planing, market research, web development (Wordpress and WIX), eCommerce Specialist:

Most Challenging Projects:

MyTinySecrets Limited

(full-time from 2015 - 2019)

Developing and executing optimizations of internal processes that increased online sales of products and online courses for eCommerce business

• Produced fb marketing materials, digital ads, and promotional content, resulting in a 50% increase in sales, driving revenue growth to $1 million and 200k page likes (https://www.facebook.com/tinytinysecrets)
• WordPress developer responsible for content management, website maintenance, customization and optimization, WooCommerce integration, troubleshooting & security
• Developed and implemented task management systems (WooCommerce, Zendesk) to enhance workflows, boost team productivity, and improve customer support efficiency.
• Analyzing data and metrics related to online sales and customer behavior
• Managed end-to-end operations for the company’s B2C and B2B sales and fulfillment channels, driving a 40% reduction in order processing times.
• Ensured success in production, production planning, and scheduling by closely monitoring the production of online courses and any foreseen delays
• Introduced automation tools and enhanced reporting capabilities, enabling data-driven decision-making.
• Coordinated logistics and inventory, ensuring optimal stock levels and worldwide timely delivery.
• Directed cross-functional remote team to execute high-priority product launch

Software Implementation Specialist - Source Corp

(full-time 2015)

Successful implementation, rollout and adoption of the Anaplan solution in NZ and AU for a multinational, Fortune 50 company located in the United States.

Hewlett-Packard Enterprise Croatia

(full-time from 2005 - 2015)

Job Role: Sales Operations Specialist/Commercial & Sales Strategy Operations

Role main responsibility was to ensure efficient day-to-day business management and operational excellence

Responsible for the following implementations:

• successful SmartQuote implementation for configuration & pricing
• successful Navision (Microsoft Dynamics NAV) implementation for accounting
• successful Anaplan implementation for Sales Quota Deployment

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Successful CRM Salesforce implementation for HPE Sales and Marketing

Responsibilities included:

1. Planning and Strategy
2. Customization and Integration
3. Data Migration and Cleaning
4. Testing
5. User Adoption and Training </aside>

Job Role: Deal coordinator for Enterprise business group & business analyst (EB)

Deal and business projects coordinator for Enterprise business group & business analyst responsible for the day to day business management and operations ensuring process are well established and timelines are met.

• Supporting Managing director & Sales representatives in Account coverage, GTM&RTM strategy, reporting, Account TAM and Market TAM estimations etc.
• Special Pricing Process and configuration coordinator
• Oversaw vendor negotiations and performance management, ensuring cost-effective procurement and service delivery.
• Internal HP operational processes expert
• Direct Deal Coordinator (B2B)
• Preparation of Enterprise Group Forecast and weekly submission of file (Forecasting sales results & analysis) on behalf of Managing Director

Testimonials